Fill out and include the order form below when shipping your parts in to avoid delays.
| orderform2018.pdf |
Frequently Asked Questions
1. Can you powder coat plastic?
No. The majority of plastics cannot withstand the temperatures needed to cure powder coating, so we will not take the risk in ruining your part.
2. How do I know if the color I want is a Single Stage or 2 Stage?
In the description of the powder you like it will say something along these lines, "To simulate these colors, a silver metallic or "chrome like" base coat must be used", "Illusion colors only activate when the specified top coat has been applied", "Clear-coat is required". Or, something along those lines, then it is a 2 stage color. If it does not say anything about requiring a clear coat or a specific base-coat, then odds are it is a single stage color. If you have a question before ordering, just shoot me an e-mail, and I would be glad to help.
3. Can you powder coat my aluminum frame?
Without a doubt, if it's metal we can coat it!
4. What heat rating is your ceramic coating, and is it durable?
Ceramic coating surprises most customers with its durability, as it does not flake off like the traditional "high temp paint" that you find at the auto parts stores, and can take some abuse when being installed. BUT, still be as careful as possible when doing so! The majority of our ceramic coatings perform to temperatures upwards of 1800 degrees, which is suffice for the majority of applications. If you would like additional information, feel free to e-mail me.
5. What kind of warranty do you have?
There is no warranty expressed or implied. I do, however, examine any part that the coating may have failed on, and will properly fix the coating if I made a mistake in the coating process. Everyone uses and abuses parts differently so I cannot offer a warranty for everything.
6. Will you take apart the parts that I bring to you to coat?
Not unless it is discussed ahead of time. We do offer rebuild services on some products; All rubber, plastic, hardware, etc. must be removed and dis-assembled before bringing them in. Tires must be removed from wheels beforehand, also.
7. Can I ship my parts to you? How do I do so?
Most definitely! Our business was started with mail-in work, so we have been doing this for years. Just contact us ahead of time to let us know that they are on their way.
Ship them to:
Detective Coating, LLC
10910 Southlake Ct. Suite H
Richmond, VA 23236
TERMS AND CONDITIONS
1. By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Our website is used for informational purposes and may not be up to date or accurate. We will not be held liable for any error or omissions of information.
3. Payment is required once the work is completed. Any payments not made within 30 days of the date of the completed work will incur a 5% fee per month until the invoice is paid in full including late fees. Payment may only be made by cash, check, credit card or Paypal.
4. All sales are final, there are no returns or refunds as everything is made to order to each individual's requests. The costs stated in estimates, phone communication or email are guidelines estimated on the basis of the information you provide. We cannot guarantee the accuracy of the figures contained. If while starting the work it becomes clear that more extensive repair work is necessary, we are authorized to complete the work without seeking confirmation from you, provided this does not cause the overall repair costs to exceed the estimated price by more than 15%. Otherwise we will inform you that we expect the cost estimate to be exceeded and will present a new estimate to you.
5. If any work is delivered without being completely dis-assembled to our requests, you will have the option to take them back to dis-assemble further or if you require us to break them down completely you will be charged $135/hr to remove and re-assemble the components. If parts are removed that are damaged, you will be notified that you will either need to supply the parts to us to re-assemble or you will be responsible to re-assemble yourself.
6. Any goods delivered by a 3rd party are the 3rd parties responsibility after it leaves our shop. IE: Damages, late arrival, etc.
7. All terms remain valid during and after servicing your parts.
8. We will start carrying out the services you have assigned to us within a reasonable period. Unless a binding deadline has explicitly been agreed, completion deadlines of which you are notified are non-binding. Completion dates are solely estimations which have a high number of variable factors, so we will not have any binding deadlines.
9. Detective Coating reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email or postal mail will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
1. By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Our website is used for informational purposes and may not be up to date or accurate. We will not be held liable for any error or omissions of information.
3. Payment is required once the work is completed. Any payments not made within 30 days of the date of the completed work will incur a 5% fee per month until the invoice is paid in full including late fees. Payment may only be made by cash, check, credit card or Paypal.
4. All sales are final, there are no returns or refunds as everything is made to order to each individual's requests. The costs stated in estimates, phone communication or email are guidelines estimated on the basis of the information you provide. We cannot guarantee the accuracy of the figures contained. If while starting the work it becomes clear that more extensive repair work is necessary, we are authorized to complete the work without seeking confirmation from you, provided this does not cause the overall repair costs to exceed the estimated price by more than 15%. Otherwise we will inform you that we expect the cost estimate to be exceeded and will present a new estimate to you.
5. If any work is delivered without being completely dis-assembled to our requests, you will have the option to take them back to dis-assemble further or if you require us to break them down completely you will be charged $135/hr to remove and re-assemble the components. If parts are removed that are damaged, you will be notified that you will either need to supply the parts to us to re-assemble or you will be responsible to re-assemble yourself.
6. Any goods delivered by a 3rd party are the 3rd parties responsibility after it leaves our shop. IE: Damages, late arrival, etc.
7. All terms remain valid during and after servicing your parts.
8. We will start carrying out the services you have assigned to us within a reasonable period. Unless a binding deadline has explicitly been agreed, completion deadlines of which you are notified are non-binding. Completion dates are solely estimations which have a high number of variable factors, so we will not have any binding deadlines.
9. Detective Coating reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email or postal mail will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.